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  Friday, 17 June 2022
  9 Replies
  3.3K Visits
0
Votes
Undo
Hi,

Each time I want send a message from one program, I have this massage:
" Access violation at address 00000000000000AB8090 in module 'outlookKutools.dll'. Read of address 000000000000000 "

Thanks of tell me what I must doing for resolve it

Regards

DBX
5 months ago
·
#2806
0
Votes
Undo
Hi there,

Sorry for the trouble. Could you please uninstall the Kutools for Outlook from your computer, and then download and install this version: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

By the way, what is the version of Kutools for Outlook you are using?

And please don't hesitate to ask if you have any further questions about the new version.

Amanda
5 months ago
·
#2807
0
Votes
Undo
Hi Amanda,

I have remove and install your program.
It's same. I have the error when I want write a message (outlook windows open from external program like excel).
Just the error number change. Now it's " DD8170 ".

Have you any suggestion ?

Regards
DBX
5 months ago
·
#2808
0
Votes
Undo
OUTLOOK_XsqHXKY8GM.png
Attachments (1)
5 months ago
·
#2809
0
Votes
Undo
OUTLOOK_XsqHXKY8GM.png
Attachments (1)
5 months ago
·
#2810
0
Votes
Undo
Hi,

Just for to be clear, the send box is display with the error if I want send a message from one application (outlook is not open)

DBX
5 months ago
·
#2811
0
Votes
Undo
...And if outlook is already open, the error is not display.

With error, send box don't display KuToolsmenu.
5 months ago
·
#2815
0
Votes
Undo
Hi,

Problem come with action: "mailto"

What do you think ?
Information are enough ?
Regards
DBX
5 months ago
·
#2819
0
Votes
Undo
Hi DBX,

Please try to download this version: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

This should fix the bug :D

Amanda
5 months ago
·
#2820
0
Votes
Undo
Hi

Perfect !
Thanks

Regards
DBX
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