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  Friday, 17 June 2022
  7 Replies
  2.8K Visits
0
Votes
Undo
Access violation at address 00000000000001598090 in module 'OutlookKutools.dll'. Read of address 000000000000000


only started when I updated to most recent version
5 months ago
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#2804
0
Votes
Undo
Hi there,

Sorry for the trouble. Could you please uninstall the Kutools for Outlook from your computer, and then download and install this version: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

And please don't hesitate to ask if you have any further questions about the new version.

Amanda
5 months ago
·
#2812
0
Votes
Undo
Thank you for your response and uninstalled/installed however, now I am getting

Access violation at address 00000000000001708170 in module 'OutlookKutools.dll'. Read of address 000000000000000
5 months ago
·
#2814
0
Votes
Undo
Hi there,

Could you please tell me when did this happen? Was is when you want to send an email? Or it happens right after you open Outlook?

Amanda
5 months ago
·
#2816
0
Votes
Undo
Hi Amanda,

It happens when Outlook starts every time now since the last upgrade (including beta).
I have uninstalled and reverted back to my original version to confirm just now and I don't receive messages at start up. I don't know which version number it is as file names are all the same but it pre June 09, 2022 (34,877 KB). I will monitor and report going forward.

Mike
5 months ago
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#2817
0
Votes
Undo
Hi Mike,

Thanks for the information and thanks for your future updates. :)

Amanda
5 months ago
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#2818
0
Votes
Undo
Hi Mike,

Please try to download this version: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

This should fix the bug :D

Amanda
5 months ago
·
#2835
0
Votes
Undo
Hi Amanda,

I have not seen the error message since rolling back now. It is definitely something in the new and beta version.

Regards,
Mike
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