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  Wednesday, 22 September 2021
  1 Replies
  2.1K Visits
0
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After installing an update all of my password protected Excel workbooks were taking 30 - 90 seconds to display the login dialog box. After examining several possibilities to solve this problem, I found that it was due to your software. After removing this add-in the problem  ceased. 
Device name    Phasr_HP
Processor    Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz   4.00 GHz
Installed RAM    32.0 GB
Device ID    61A16590-95DD-49A9-B581-2E4ED1E8A705
Product ID    00330-80000-00000-AA449
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
I really do like your add-in for Excel, and use it frequently. Please advise when a 'fix" is available. Thank you.

Philip Allen
phasr@arivanet.com
9 months ago
·
#2295
0
Votes
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Hi Philip Allen,

Sorry for the late reply here. How did the solution we sent you on emails go? Do you have any further questions? If you do, please don't hesitate to tell us.

Amanda
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