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  Thursday, 02 November 2017
  7 Replies
  2.3K Visits
0
Votes
Undo
In Windows 10, using either Excel 2010 and 2016 (with all Microsoft updates) KuTools for Excel 16.50, in Help, shows it is licensed and registered, but if I try to use any function it complains my free upgrade period has expired and I am not entitled to use the product nor to register it. So it is now worthless. How to fix? Proof of Registration.png Complaint.png
4 years ago
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#1289
0
Votes
Undo
Hello,
Our software is the lifetime license with the 2-year free update support. After the 2-year free update support, you cannot update to any new versions. But you still use the old versions of the software.

You can use this version: https://www.extendoffice.com/downloads/History-Kutools-for-Excel/16.00--GQ6VkkPB458QGNh1mw3m4JJ/KutoolsforExcelSetup.exe

If you want to update to new version, please contact me via jaychivo@extendoffice.com with the previous order information to get a coupon code.

Thanks in advance.
1 year ago
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#1290
0
Votes
Undo
I am registered KuTools user. I paid for license. After two years, KuTools stopped working. I cannot use any function. Please confirm that validity of the license is two years only.
1 year ago
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#1291
0
Votes
Undo
Hello,
Please try to contact us via sales@extendoffice.com with your order information.
1 year ago
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#1292
0
Votes
Undo
please update us about the results. we all need to know if kuttool is going to stop in two years.
1 year ago
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#1293
0
Votes
Undo
Hello,

Thanks for contacting us.

It’s the lifetime license with the 2-year free update support.

After the 2-year free update support, you cannot update to any new versions but you can still use the old versions of the software.
9 months ago
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#1294
0
Votes
Undo
I upgraded not aware of the the two year expiration. How can I restore to original version I purchased.

I don't need tet new version just wanted to keep up to date.
9 months ago
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#1295
0
Votes
Undo
Hi Jim,

Thanks for contacting us.

It’s a lifetime license with 2-year free update support. After the 2-year free update support, you cannot update to any new versions but you can still use the old versions of the software.

If you still have the registration code, please click here to check for the version you want: https://www.extendoffice.com/forum/kutools-for-excel/1567-previous-versions-of-kutools-for-excel.html. If you don't, please submit your order information here: https://www.extendoffice.com/support/retrieveb-license-information.html, we will then send you the version you bought.

Thanks in advance.

Amanda
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