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  Wednesday, 04 October 2017
  5 Replies
  3.7K Visits
0
Votes
Undo
I have the paypal receipt for my Kutools purchase. Is the transaction ID the license code entered for the purchase?


Thank You,

Ron Bell
4 years ago
·
#1231
0
Votes
Undo
Hello,
If you have purchased the software via PayPal, please go to check your license information in the email account of your PayPal.
Or please send me your PayPal email address to jaychivo@extendoffice.com, we will resend the license information to you.
Thanks in advance.
4 years ago
·
#1232
0
Votes
Undo
It seems you have a lot of problems with people finding their License codes after purchase. It would seem beneficial for you to make that process easier for your customers rather than keeping it the way it is.
4 years ago
·
#1233
0
Votes
Undo
Hello,
Thanks for your feedback.
We will enhance the license delivery with PayPal soon. :)
0
Votes
Undo
I am experiencing the same issue. I paid with paypal and did not receive a license code. I also emailed you this afternoon. Please let me know what I need to do to get the license code. Thanks
4 years ago
·
#1235
0
Votes
Undo
Hello,
Please go to check the email address of your PayPal account. If you cannot find it, please contact me with the email address of your PayPal account.
Thanks in advance.
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